1. Your agreement
These terms govern your use of Formcraft.io and its form-building services, provided by Winners Circle LLC ("we," "us," or "our"). By creating an account or purchasing a subscription after being presented with these terms, you agree to them. If you act for an organization, you must have authority to bind it. Account holders must be at least 18 and legally able to enter this agreement.
2. Your account and the service
You are responsible for your account activity, accurate account information, and the security of your sign-in and integration credentials. Each plan currently supports one workspace owner. The service lets you create forms, collect responses, configure routing, upload supported media, and export or deliver responses to configured destinations. Features and allowances are described on the pricing page and at checkout.
Preview access is not a paid subscription. Checkout and payment management are available only when billing is enabled. Features that require an external provider, public site access, a receiver, or credentials work only after the required setup is complete.
3. Subscriptions and payment
Paid plans are billed in US dollars monthly at the amount shown at checkout, plus any applicable taxes disclosed there. A subscription renews automatically each month until cancelled. By completing checkout, you authorize Stripe to process the recurring charges you explicitly accept. Review the amount, renewal terms, and billing details before confirming.
You can open Stripe’s customer portal from Workspace → Settings → Billing & plan to manage payment details, invoices, upgrades, downgrades, and cancellation. The portal shows the effective date and any prorated charge or credit before you confirm a change. Cancellation stops future renewals and takes effect on the date confirmed in the portal. It does not automatically delete your data. No automatic response-overage charges apply.
Unless otherwise stated at checkout or required by law, fees already paid are not refundable for a partially used billing period. If you believe a charge is incorrect, contact us using the address below. Nothing in these terms limits mandatory refund, withdrawal, or other consumer rights. We will give notice of a subscription price change before it applies to a renewal so you can decide whether to continue.
4. Usage and storage
Completed submissions count toward a workspace’s monthly response allowance. Builder previews and partial responses do not count. Paid allowances follow the subscription cycle; preview usage is shown by calendar month. Reaching the limit pauses new completed submissions until the allowance resets or the plan is upgraded. Existing responses remain available.
File and video storage is shared across the workspace. Each file may be up to 50 MB. New uploads are blocked when the storage allowance is reached. Export important records and keep your own backups. We may restrict collection if payment fails, a subscription ends, or use threatens the security or availability of the service.
5. Your content and respondents
You retain your rights to the content you provide. You grant us permission to host, process, display, and transmit that content only as needed to provide, secure, and support the service and your configured connections. You must have the rights and permissions needed for your content, including video, images, and personal information.
Form owners are responsible for their questions, privacy notices, lawful collection and use of responses, and any consent required for recording, recruiting, marketing, or contacting respondents. Do not collect passwords, full payment card numbers, unlawful content, or information you are not authorized to obtain. Do not use the service to knowingly collect personal information from children under 13.
You must not use the service for fraud, phishing, harassment, discrimination prohibited by law, malware, rights infringement, unauthorized access, or attempts to evade limits or security controls. Do not represent that the service has a regulatory certification or contractual compliance arrangement that we have not expressly provided.
6. Third-party services and integrations
Stripe, Google, sign-in services, external media, booking services, and destination websites have their own terms and privacy policies. You authorize delivery to destinations you enable and are responsible for configuring and securing them. Embedding a form alone does not create entries in another system. Automatic entry delivery requires an authorized Sheets connection or a working receiver.
External services can change or become unavailable. Delivery retries do not guarantee receipt or prevent every duplicate. Use response identifiers to avoid duplicate processing and review delivery activity. Third-party charges are not included in your Formcraft.io plan unless expressly stated.
7. Privacy
Our Privacy Policy explains how we handle account information, form data, and connected deliveries. A form owner’s separate privacy notice governs its own use of responses. Cancelling billing and requesting data deletion are separate actions.
8. Availability and responsibility
We aim to provide a reliable service, but cannot promise uninterrupted or error-free operation, that every submission will arrive, or that the service meets every particular requirement. To the extent permitted by law, the service is provided on an “as available” basis. You are responsible for checking your forms, routing, integrations, and results before relying on them.
To the extent permitted by law, neither party is responsible to the other for indirect or consequential losses resulting from this agreement. This does not exclude liability that cannot lawfully be excluded, including fraud, deliberate misconduct, or applicable consumer protections.
9. Suspension, termination, and changes
We may suspend or end access for a material breach, nonpayment, legal requirement, or significant security risk. We will provide notice and a reasonable opportunity to resolve an issue where practical, unless immediate action is necessary. You may stop using the service at any time; use the billing portal to stop subscription renewals.
We may update these terms as the service changes. We will communicate material changes before they take effect where required. Changes do not override rights already accrued or mandatory protections. Any future change from Winners Circle LLC to another operator will be communicated through updated legal notices and any notice or consent required by law.
10. Questions and notices
Contact Winners Circle LLC at the address below about these terms, billing questions, or the service. Include your account email, the relevant form or invoice identifier if available, and a way for us to reply. These terms do not require arbitration or waive any rights that applicable law does not allow you to waive.